AAC-0005619
Apple Eyes Only
[Note: See the article entitled "COMPLIMENTARY CDs AND MULTIMEDIA BUNDLE PROMO, 9/8/93" for more details.]
A promotional brochure bundled with the AppleCD Multimedia Kit for Macintosh (M2159LL/A) and the CD Multimedia Kit for PC Compatibles (M2160LL/A) allows customers to select 3 complimentary CDs from a list of 31. However, the hardware and software requirements for some of the CDs listed in the brochure are incorrect. The following is an updated list of the compatibility requirements for these CDs.
TITLE 4-BIT COLOR 6.0.7
COMPATIBLE COMPATIBLE
Business Backgrounds N Y
A Zillion Sounds Y Y
Macromedia ClipMedia Vol 2 S.E. Y N
Multimedia World Fact Book Y Y
The Family Doctor 3rd Edition Y Y
Better Homes & Gardens Cookbook Y N
National Parks of America Y N
World View N Y
Tropical Rainforest N Y
Peter's Magic Adventure N Y
Peter's Alphabet Adventure N Y
Peter's Numbers Adventure N Y
Shelly Duvall's It's a Bird's Life N Y
Great Literature Y Y
Monarch Notes Y Y
A Survey of Western Art N Y
Americans In Space Y N
Victor Vector - Dinosaur Egg N Y
Victor Vector - Vampire's Coffin N Y
The Selfish Giant N Y
Dinosaur Safari N N
Who Killed Sam Rupert N Y
The Magic Death N Y
The Grand Canyon Y Y
The Blue Whale Y Y
The Pyramids Y Y
The Great Wall of China Y Y
IMPACT ON APPLE CALL CENTERS
Customers may call to complain that the CDs they received in the promotion are not compatible with their CPUs.
##ACTION##
# USE the information above to determine if the CDs are compatible with customers' systems.
# APOLOGIZE for any inconvenience the misinformation in the brochure may have caused.
# FULLY LOG the call.
# INFORM customers that they may select another CD to replace the one that is not compatible with their system. USE the chart above to determine which CDs will be appropriate for customers' systems.
# SEND customers a replacement CD by escalating the case via AppleLink to DADC.4CD. Provide a brief explanation of the situation in the case notes.
This article was changed on 11/8/94 to reflect a change in vendors from RR Donelly to Sony DADC.
